.\" -*- nroff -*- .\" --------------------------------------------------------------------------- .\" man page for send-pr (by Heinz G. Seidl, hgs@cygnus.com) .\" updated Feb 1993 for GNATS 3.00 by Jeffrey Osier, jeffrey@cygnus.com .\" .\" This file is part of the Problem Report Management System (GNATS) .\" Copyright 1992 Cygnus Support .\" .\" This program is free software; you can redistribute it and/or .\" modify it under the terms of the GNU General Public .\" License as published by the Free Software Foundation; either .\" version 2 of the License, or (at your option) any later version. .\" .\" This program is distributed in the hope that it will be useful, .\" but WITHOUT ANY WARRANTY; without even the implied warranty of .\" MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU .\" General Public License for more details. .\" .\" You should have received a copy of the GNU Library General Public .\" License along with this program; if not, write to the Free .\" Software Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA .\" .\" --------------------------------------------------------------------------- .nh .TH SEND-PR 1 3.99 "February 1993" .SH NAME send-pr \- send problem report (PR) to a central support site .SH SYNOPSIS .B send-pr [ .I site ] [ .B \-f .I problem-report ] [ .B \-t .I mail-address ] .br .in +0.8i [ .B \-P ] [ .B \-L ] [ .B \-s .I severity ] [ .B \-c .I address ] .br [ .B \-\-request-id ] [ .B \-V ] .SH DESCRIPTION .B send-pr is a tool used to submit .I problem reports .\" SITE ADMINISTRATORS - change this if you use a local default (PRs) to a central support site. In most cases the correct .I site will be the default. This argument indicates the support site which is responsible for the category of problem involved. Some sites may use a local address as a default. .I site values are defined by using the .BR aliases (5). .LP .B send-pr invokes an editor on a problem report template (after trying to fill in some fields with reasonable default values). When you exit the editor, .B send-pr sends the completed form to the .I Problem Report Management System (\fBGNATS\fR) at a central support site. At the support site, the PR is assigned a unique number and is stored in the \fBGNATS\fR database according to its category and submitter-id. \fBGNATS\fR automatically replies with an acknowledgement, citing the category and the PR number. .LP To ensure that a PR is handled promptly, it should contain your (unique) \fIsubmitter-id\fR and one of the available \fIcategories\fR to identify the problem area. (Use .B `send-pr -L' to see a list of categories.) .LP The .B send-pr template at your site should already be customized with your submitter-id (running `\|\fBinstall-sid\fP \fIsubmitter-id\fP\|' to accomplish this is part of the installation procedures for .BR send-pr ). If this hasn't been done, see your system administrator for your submitter-id, or request one from your support site by invoking .B `send-pr \-\-request\-id'. If your site does not distinguish between different user sites, or if you are not affiliated with the support site, use .B `net' for this field. .LP The more precise your problem description and the more complete your information, the faster your support team can solve your problems. .SH OPTIONS .TP .BI \-f " problem-report" specify a file (\fIproblem-report\fR) which already contains a complete problem report. .B send-pr sends the contents of the file without invoking the editor. If the value for .I problem-report is .BR `\|\-\|' , then .B send-pr reads from standard input. .TP .BI \-s " severity" Give the problem report the severity .IR severity . .TP .BI \-t " mail-address" Change mail address at the support site for problem reports. The default .I mail-address is the address used for the default .IR site . Use the .I site argument rather than this option in nearly all cases. .TP .BI \-c " address" Put .I address in the .B Cc: header of the message. .TP .B \-P print the form specified by the environment variable .B PR_FORM on standard output. If .B PR_FORM is not set, print the standard blank PR template. No mail is sent. .TP .B -L print the list of available categories. No mail is sent. .TP .B \-\-request\-id sends mail to the default support site, or .I site if specified, with a request for your .IR submitter-id . If you are not affiliated with .IR site , use a .I submitter-id of .BR net \|'. .TP .B \-V Display the .B send-pr version number. .LP Note: use .B send-pr to submit problem reports rather than mailing them directly. Using both the template and .B send-pr itself will help ensure all necessary information will reach the support site. .SH ENVIRONMENT The environment variable .B EDITOR specifies the editor to invoke on the template. .br default: .B vi .sp If the environment variable .B PR_FORM is set, then its value is used as the file name of the template for your problem-report editing session. You can use this to start with a partially completed form (for example, a form with the identification fields already completed). .SH "HOW TO FILL OUT A PROBLEM REPORT" Problem reports have to be in a particular form so that a program can easily manage them. Please remember the following guidelines: .IP \(bu 3m describe only .B one problem with each problem report. .IP \(bu 3m For follow-up mail, use the same subject line as the one in the automatic acknowledgent. It consists of category, PR number and the original synopsis line. This allows the support site to relate several mail messages to a particular PR and to record them automatically. .IP \(bu 3m Please try to be as accurate as possible in the subject and/or synopsis line. .IP \(bu 3m The subject and the synopsis line are not confidential. This is because open-bugs lists are compiled from them. Avoid confidential information there. .LP See the GNU .B Info file .B send-pr.info or the document \fIReporting Problems With send-pr\fR\ for detailed information on reporting problems .SH "HOW TO SUBMIT TEST CASES, CODE, ETC." Submit small code samples with the PR. Contact the support site for instructions on submitting larger test cases and problematic source code. .SH FILES .ta \w'/tmp/pbad$$ 'u /tmp/p$$ copy of PR used in editing session .br /tmp/pf$$ copy of empty PR form, for testing purposes .br /tmp/pbad$$ file for rejected PRs .SH EMACS USER INTERFACE An Emacs user interface for .B send-pr with completion of field values is part of the .B send-pr distribution (invoked with .BR "M-x send-pr" ). See the file .B send-pr.info or the ASCII file .B INSTALL in the top level directory of the distribution for configuration and installation information. The Emacs LISP template file is .B send-pr-el.in and is installed as .BR send-pr.el . .SH INSTALLATION AND CONFIGURATION See .B send-pr.info or .B INSTALL for installation instructions. .SH SEE ALSO .I Reporting Problems Using send-pr (also installed as the GNU Info file .BR send-pr.info ). .LP .BR gnats (l), .BR query-pr (1), .BR edit-pr (1), .BR gnats (8), .BR queue-pr (8), .BR at-pr (8), .BR mkcat (8), .BR mkdist (8). .SH AUTHORS Jeffrey Osier, Brendan Kehoe, Jason Merrill, Heinz G. Seidl (Cygnus Support) .SH COPYING Copyright (c) 1992, 1993 Free Software Foundation, Inc. .PP Permission is granted to make and distribute verbatim copies of this manual provided the copyright notice and this permission notice are preserved on all copies. .PP Permission is granted to copy and distribute modified versions of this manual under the conditions for verbatim copying, provided that the entire resulting derived work is distributed under the terms of a permission notice identical to this one. .PP Permission is granted to copy and distribute translations of this manual into another language, under the above conditions for modified versions, except that this permission notice may be included in translations approved by the Free Software Foundation instead of in the original English.